Shipping policy

Shipping Policy – Towaho

At Towaho, we are committed to delivering quality home and furniture products safely and on time. Please read our shipping policy carefully to understand how orders are processed and delivered.

1. Order Processing Time

  • All orders are processed within 10 business days after order confirmation.

  • Custom-made, modular, or made-to-order products may require additional processing time. Estimated timelines will be communicated at the time of order confirmation.

2. Shipping Timeline

  • Ready-to-ship products: Delivered within 7–14 business days after dispatch.

  • Custom / modular furniture: Delivery timelines may range from 45** business days**, depending on product type, customization, and location.

  • Delivery timelines are estimates and may vary due to factors beyond our control (logistics delays, weather, regional restrictions, etc.).

3. Shipping Locations

  • Towaho currently ships to select cities and serviceable pin codes across India.

  • Delivery availability is subject to logistics partner coverage.

  • If your location is not serviceable, our team will contact you after order placement.

4. Shipping Charges

  • Shipping charges (if applicable) will be clearly displayed at checkout.

  • Some products may include free shipping, while others (especially bulky furniture) may attract additional logistics charges based on size, weight, and delivery location.

5. Delivery Method

  • Products are delivered through trusted third-party logistics partners.

  • For large furniture items, delivery may be done via surface transport and may include ground-floor delivery only, unless otherwise specified.

  • Installation or assembly services, if available, will be mentioned on the product page.

6. Delivery Delays

  • While we strive to meet promised timelines, delays may occur due to unforeseen circumstances.

  • Towaho is not liable for delays caused by courier partners, natural events, or regional restrictions.

7. Order Tracking

  • Once your order is dispatched, tracking details will be shared via email or WhatsApp.

  • You can track your shipment using the provided tracking link.

8. Damaged or Missing Items

  • If you receive a damaged product or notice missing items, please inform us within 48 hours of delivery with clear photos/videos.

  • Claims raised after this period may not be accepted.

9. Changes & Cancellations

  • Shipping details cannot be changed once the order is dispatched.

  • Order cancellations are subject to Towaho’s Cancellation & Refund Policy.

10. Contact Us

For any shipping-related queries, feel free to contact us:

Towaho reserves the right to update this shipping policy at any time without prior notice.